About Us:
Yotta Automated Software Solutions, Inc. (YASSI) is a leading provider of cutting-edge software solutions for businesses across diverse industries. Our mission is to deliver seamless, efficient, and innovative technology experiences to our customers.

We are seeking a dedicated Technical and Customer Support Specialist to join our team. If you have a passion for technology and helping customers, this is the role for you!

Responsibilities

• Configure and set up internal devices to meet operational requirements.
• Provide outstanding customer service to resolve inquiries and concerns.
• Research vehicle records efficiently and accurately.
• Conduct follow-ups with customers to ensure satisfaction and issue resolution.
• Monitor and report system issues, identifying areas for enhancements.
• Obtain technical information by working with different state agencies.
• Escalate unresolved system issues to appropriate teams.
• Deliver system training to customers and team members.
• Manage phone system updates to maintain seamless communication.

Requirements

• High school diploma or equivalent education required; candidates with a bachelor's degree may be eligible for a higher compensation package.
• A minimum of 2 years of experience in technical and customer service roles, or equivalent skills.
• A collaborative team player with a positive and proactive attitude.
• Strong multitasking abilities and excellent organizational skills.
• Exceptional communication skills, both verbal and written.
• Work location is in Santa Rosa, CA office.  Relocation package is available for a qualified candidate.

Nice to Have:

• Prior experience in the motor vehicle industry is a plus.

Benefits

• Competitive salary
• Comprehensive medical insurance
• Paid vacation

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